INTERN

Summary
The IT Intern will support the IT team in maintaining the organization’s hardware, software, and network infrastructure. This role provides hands-on experience in troubleshooting, system support, cybersecurity practices, and IT operations within a corporate environment.
Key Responsibilities
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Assist in the installation, configuration, and maintenance of computer hardware and software.
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Provide first-level technical support to employees (e.g., troubleshooting laptops, printers, network issues).
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Support IT asset management including inventory updates, tagging, and documentation.
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Help maintain network and system security including updates, patching, and antivirus checks.
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Assist with onboarding and offboarding processes (e.g., user account creation, device setup).
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Support routine IT operations such as backup checks, monitoring logs, and maintaining documentation.
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Collaborate with IT staff on technical projects (e.g., system upgrades, deployments, audits).
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Escalate technical issues to relevant IT personnel when necessary.
Qualifications
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Currently pursuing a Diploma or Bachelor’s Degree in IT, Computer Science, Information Systems, or a related field.
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Basic understanding of computer hardware, software, and networking principles.
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Familiarity with Windows OS (MacOS/Linux is a bonus).
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Good troubleshooting and problem-solving skills.
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Strong communication, teamwork, and willingness to learn.
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Ability to maintain confidentiality when handling sensitive IT data.
Preferred Skills (Optional)
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Knowledge of Microsoft 365 / Active Directory.
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Basic understanding of cybersecurity.
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Experience with ticketing systems.
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Exposure to cloud platforms (Azure, AWS) is an advantage.