ASSISTANT MANAGER

Department Details

Role Summary

• Point of contact and between business, IT, end user and other cross functional teams during the project or maintenance phase. • Collect data, analyse & define the business and user requirements. • Analyse business problems and facilitate in IT solution evaluation. • Work closely with managers and end users to have buy-in for the proposed solution. • Creating a detailed business analysis, outlining problems, opportunities, and solutions for the business users and stakeholders. • Categorize the functional and non-functional requirements of the business. • Conduct post project implementation acceptance and requirements reviews. • Perform additional tasks as assigned by the reporting manager, time-to-time basis in DevOps mode. • Prepare validation documentation related to release of GxP system. Should have sound knowledge on preparing validation artifacts for GxP IT systems. • Should have knowledge of GxP system testing and validation. • Sound communication skill with good amount of convincing power (intermediate level). • An ideal candidate should be well planned and structured in his/her all deliverables. • Must have experience in Pharma IT with hands-on expertise for handling GxP systems. IT Support and Maintenance: o Provide IT administrative support for Enterprise systems but not limited to the following - mostly focusing on L1 and L2 support for Veeva Vault QMS. o Coordination with OEM partners for L3 support. o User Management (Creation, Modification, Password reset etc.). o User Access Rights Management. o Active user list preparation. o Support to Biocon users on the enterprise application on service requests, incidents and bug fixes. o Periodic review of event logs (as where applicable). o Provide support to vendor for fixing IT related issues during breakdowns. o Responsible for adoption, creation and Maintenance of Quality Management Procedures as per IT Operation requirements. o 1st level Point of Contact for all IT related queries from Biocon users for enterprise systems o Co-ordination with Enterprise functional Team for finding the RCA from IT Perspective in their Incidents and CAPA's.

Key Responsibilities

• Point of contact and between business, IT, end user and other cross functional teams during the project or maintenance phase. • Collect data, analyse & define the business and user requirements. • Analyse business problems and facilitate in IT solution evaluation. • Work closely with managers and end users to have buy-in for the proposed solution. • Creating a detailed business analysis, outlining problems, opportunities, and solutions for the business users and stakeholders. • Categorize the functional and non-functional requirements of the business. • Conduct post project implementation acceptance and requirements reviews. • Perform additional tasks as assigned by the reporting manager, time-to-time basis in DevOps mode. • Prepare validation documentation related to release of GxP system. Should have sound knowledge on preparing validation artifacts for GxP IT systems. • Should have knowledge of GxP system testing and validation. • Sound communication skill with good amount of convincing power (intermediate level). • An ideal candidate should be well planned and structured in his/her all deliverables. • Must have experience in Pharma IT with hands-on expertise for handling GxP systems. IT Support and Maintenance: o Provide IT administrative support for Enterprise systems but not limited to the following - mostly focusing on L1 and L2 support for Veeva Vault QMS. o Coordination with OEM partners for L3 support. o User Management (Creation, Modification, Password reset etc.). o User Access Rights Management. o Active user list preparation. o Support to Biocon users on the enterprise application on service requests, incidents and bug fixes. o Periodic review of event logs (as where applicable). o Provide support to vendor for fixing IT related issues during breakdowns. o Responsible for adoption, creation and Maintenance of Quality Management Procedures as per IT Operation requirements. o 1st level Point of Contact for all IT related queries from Biocon users for enterprise systems o Co-ordination with Enterprise functional Team for finding the RCA from IT Perspective in their Incidents and CAPA's.

Educational Qualifications

Required Education Qualification: B.E
Required Experience: 2 - 6 years